Support

Answers to common questions. A contact address will be added here before Medyt launches.

Medyt says it cannot find “me”

Open Collections › People and tap your own face, then “That's me”. Medyt only knows which face is yours once you tell it.

Open the person in People. Under “Is this the same person?”, tap Same on the faces that belong together.

Open Settings › Medyt Pro › Restore purchases, signed in with the same Apple ID.

In Medyt, Settings › Medyt Pro lets you manage or cancel it — or use iOS Settings › your name › Subscriptions.

Medyt scans new photos when you open it, or from Settings › Analysis. Locking the phone pauses a scan; it finishes later.

Tell us what you asked and what you expected. Medyt never sends your photos, so describe it in words or attach a screenshot you choose.